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Ticket Information

You can find out about the cost of your journey or the ticket types available by telephoning the bus operator on their customer care number (contact details can be found at the bottom of the relevant timetable). For rail journeys, telephone the National Rail Enquiry Service on 08457 48 49 50 or visit www.nationalrail.co.uk. Some Operators publish fare information on their own websites, particularly for season tickets.

Ticket types for bus travel

For bus travel, many people buy single tickets, but there are a range of alternatives that will offer a discounted fare:

Return Ticket: Usually cheaper than the equivalent of two single fares. There may be time restrictions and usually the return journey will need to be made on the same operator’s services.

Season Ticket: Useful for more regular travellers. The amount of discount increases with the length of period, making annual tickets the best value for money. Usually available for journeys between two defined points.

Multi-trip Ticket: Ideal for those that do not travel every day. Tickets cover a number of journeys within a given zone or between two defined points.

Day Ticket: Providing unlimited travel for a day on a particular group or network of services. For example, the Intalink Explorer allows unlimited travel on most buses in Hertfordshire. Tickets can usually be purchased from the driver of the first bus travelled on.

An Advance Purchase Ticket: Recommended when travelling on longer distance or airport express coach services. Tickets sold on board the vehicle on the day of travel are subject to capacity and passengers with reserved tickets are boarded first.

Evening Services

Where an evening service is provided under contract to Hertfordshire County Council by a different bus operator from the commercial daytime service the following rules will normally apply:

Tickets accepted during the evening:

  • Day return tickets issued by any operator specific to the same or a parallel route
  • Season tickets issued by any operator specific to the same or a parallel route
  • Explorer tickets issued by any operator
  • The evening operator’s own zonal, rover or network tickets
  • PlusBus tickets and any other appropriate rail add-on tickets
  • BUSnet tickets
  • ​Colney 7 tickets

SaverCards and English National Concessionary passes will be valid in line with normal conditions of travel.

Tickets not accepted during the evening:

  • Other operators’ zonal, rover or network tickets e.g. Arriva Saver tickets, Centrebus Network/Local tickets, Metroline 7-day/28-day Rovers, Mullany’s Buses Value Zone tickets, Uno area rovers/Go East/GoNorth Herts tickets
  • Transport for London tickets e.g. Oyster Cards, Travelcards

Bus operators’ staff passes will be accepted in line with any agreement between the operators concerned. Free travel is available to Police Officers at all times upon production of valid Warrant Cards.

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