Cookie Policy

Cookies are small bits of data stored on the device you use to access our websites or apps, which are used to recognise repeat users.

We use cookies to collect data about visitors to our websites and apps, which optimises the functionality of these services.

We use Cookies for the following main reasons:

  • Collecting data about how customers interact and use our services
  • Make our websites and apps easier to use e.g. staying signed in for when you revisit the site
  • Security reasons e.g. to authenticate your identity
  • Provide you with customised content e.g. favourite stops, journeys, buses
  • Improve our services
  • Advertise to you, either directly or through trusted third parties

You can choose to remove or disable Cookies through your browser settings at any time.

The Cookies we use are:

Category

Name

Description

Internal

PHPSESSID

Anonymous cookie to help keep track of a user's session

Cloudflare ID

__cfduid

This is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not store any personally identifiable information.

Stripe

__stripe_mid,
__stripe_sid

Placed by Stripe to provide fraud protection when a user purchases a ticket using the website.

New Relic

JSESSIONID

The JSESSIONID cookie is used to store a session identifier so that we can monitor session counts.

Visitor Tracking

_ga,
_gat_gtag_UA_*,
_gid

Used by Google Analytics to preserve user sessions. These cookies are only enabled if the user chooses to enable non-essential cookies.

Cookie Message

cookies_allowed,
cookies_disallowed

Determines if the user has approved non-essential cookies.

User Favourites

passenger-favourites-*

Stores the users Favourites (Timetables, Journey Plans, Stops)

Additional cookies set by this site

These cookies can be disabled by choosing to disable non-essential cookies.

Category Name Description
Twitter guest_id Anonymous cookie used by Twitter. We run Twitter in 'Do Not Track' mode so this is the only cookie set.
govmetrics.com AWSALBCORS This cookie is managed by AWS and is used for load balancing. 
servmetric.com AWSALBCORS This cookie is managed by AWS and is used for load balancing.