HertsLynx

HertsLynx logo

What is HertsLynx?

Launching on the 19th September HertsLynx will be a new on-demand bus service serving villages in North and East Herts and fixed destinations in Key Hub Towns. The HertsLynx service is designed to improve connections between rural areas and town centres, as well as expand access to employment, education, healthcare and shopping.

Where can I use HertsLynx?

Which Villages and Towns are in the Free-Floating Operator Zone?

Where are the designated points in Key Hub Towns?

When can I use HertsLynx?

How many people will I share my journey with?

How can I book a journey?

When can I book a journey?

How much does a journey cost?

How can I pay for my journey?

How do I add my Concessionary bus pass or Savercard to my HertsLynx booking?

How will I know when my HertsLynx vehicle will arrive?

How long will my HertsLynx driver wait for me a virtual bus stop?

Can I book for additional passengers?

How old do I need to be to travel on HertsLynx?

What if you my chosen route is not possible due to high-demand?

Can I cancel my journey, and will I be charged?

How do I contact HertsLynx Customer Support?

 

Where can I use HertsLynx?

You will be able to use HertsLynx for travel anywhere in the Free-Floating Operator Zone. There will be no fixed routes on this service, instead passengers will be able to be picked up and dropped off at a vast number of stops within this zone. You will also be able to travel from the Free-Floating Operator Zone to designated locations in the Key Hub Towns: Stevenage, Bishop’s Stortford, Royston, Baldock, Hitchin and Letchworth.

Travel will be permitted between Key Hub Towns but will not be available for journeys between multiple designated locations in one Key Hub Town.

Geographical area of DRT Zones

Which Villages and Towns are in the Free-Floating Operator Zone?

Buntingford • Puckeridge • Ashwell • Standon • Walkern • Weston • Braughing • Barkway • Dane End • Barley • Benington • Cottered • Furneux Pelham • Little Hadham • Graveley • Reed • Great Hormead • Hadham Ford • Hare Street • Therfield • Westmill • Hebing End • Hinxworth Gravesend • Aspenden • Bygrave • Sandon • Clapgate • Brent Pelham • Buckland • Bury Green • Hay Green • Anstey • Ardeley • Chipping • Kelshall • Wallington • Hadham Hall • Roe Green • Wyddial • Haultwick • Sunny Mead • Jacks Hill • Rushden • Stocking Pelham • East End Newnham • Little Hormead • Meesden • Nuthampstead • Wellpond Green • Albury • Cromer • Hamels Park • Old Hall Green • Wood End • Dassels • Hay Street • Clothall • Redhill • Great Munden • Snow End • Southern Green • Green End (East Hertfordshire) • Cradle End • The Willows • Herringworth Hall • Nasty • Throcking • Shaftenhoe End • Whempstead • Levens Green • Mill End (Sandon CP) • Pigs Green • Clay End • Green End (North Hertfordshire) • Green Street • Halls Green • Bromley • Parkside • Patient End • Westland Green • Mill End (Rushden CP) • Albury End • Braughing Friars • Church End (Little Hadham CP) • Cherry Green • Church End (Stocking Pelham CP) • Moor Green • Weston Park • Braughing Green End Cottages • Newsells • Reed End • Luffenhall • Hillside

Where are the designated points in Key Hub Towns?

The Boot Public House 1, High Street Baldock
The Boot Public House 2, High Street Baldock
Baldock Railway Station 1, Station Road Baldock
Baldock Railway Station 2, Station Road Baldock
Interchange, Station Road Bishop's Stortford
Herts and Essex Hospital 1, Haymeads Lane Bishop's Stortford
Herts and Essex Hospital 2, Haymeads Lane Bishop's Stortford
St Mary's Square 1 Hitchin
St Mary's Square 2 Hitchin
Hitchin Railway Station Hitchin
Broadway 1 Letchworth
Broadway 2 Letchworth
Letchworth Railway Station, Station Forecourt Letchworth
Letchworth Railway Station West, Station Place Letchworth
Bus Station, Barkway Street Royston
Royston Railway Station, Kneesworth Street Royston
Lister Hospital Stevenage 
Stevenage Railway Station, Lytton Way Stevenage 

Please note, where indicated with ‘1’ or ‘2’ this indicates travel in a different direction

When can I use HertsLynx?

The service will operate from 0700 – 1900 Mondays to Saturdays and 1000 – 1600 on Sundays and Public Holidays. Journeys can be booked in real-time or in advance for future journeys.

How many people will I share my journey with?

The number of passengers that will share your journey depends on the demand of other passengers who will be travelling in a similar direction to you. The maximum seating capacity of the vehicle is 16 passengers per vehicle.

How can I book a journey?

You can book HertsLynx via an App, website or by telephone.

When can I book a journey?

You can book a HertsLynx trip up to three minutes before you wish to travel and up to 30 days in advance.

How much does a journey cost?

Please see our fare prices below for a single journey*:

Distance

Fare (single journey)

Concessionary Pass Holder**

0 – 2 miles

£1.00

FREE

2 – 5 miles

£2.00

FREE

5 – 10 miles

£3.00

FREE

10 + miles

£4.00

FREE


*These are our promotional prices until 19th October 2021
** Concessionary passes must be presented when boarding the HertsLynx vehicle

How can I pay for my journey?

HertsLynx runs as a cashless service, which means you never need to worry! You will need to provide your debit/credit card details when registering on the app so that journeys can be charged to that card.

We also offer the option to purchase credits. If you purchase a credit bundle, you will always get more value for money on your trips!

How do I add my Concessionary bus pass or Savercard to my HertsLynx booking?

Concessionary passes and Savercards are both accepted on the HertsLynx service. In order to load your pass details onto your profile, please call the HertsLynx telephone number: 01992 555 513 and tell the customer service team the identification number on your pass/Savercard.

You will then be given a PROMO code which you can add to every booking.

If you are booking over the phone, please remind our customer service team that you have a concessionary pass/Savercard and they will add this code to your booking on your behalf.

You will need to bring your pass with you when you board the vehicle.

How will I know when my HertsLynx vehicle will arrive?

If you are using our HertsLynx app, you will be able to track the vehicle from half an hour before you are due to be picked up. You will then have real-time updates of the vehicle’s location and arrival time at your pick-up point. You will also receive notifications via the app to let you know when your vehicle is nearby!

If you have booked via the app or by mobile phone, you will receive SMS notifications when the vehicle is on its way to you!

How long will my HertsLynx driver wait for me a virtual bus stop?

As HertsLynx is a shared service, keeping to allocated timeslots is key to ensure that all passengers have the best experience. Our drivers will wait for you for a maximum of 60 seconds at a pickup point at which point the driver will attempt to contact you if you are not there.

If they are unable to reach you, they will need to move on to ensure that other passengers aren’t delayed.

Can I book for additional passengers?

Bookings can be made for up to 5 additional passengers for any single journey. Availability will be based on the current capacity of the vehicle and how many passengers are already travelling.

Our vehicles have capacity for one wheelchair too. If you require this space, please highlight this during the booking process.

How old do I need to be to travel on HertsLynx?

HertsLynx welcomes passengers of all ages! Passengers under the age of 10 will need to be accompanied by an adult (18 years +).


Anyone over the age of 16 is can have their own HertsLynx account, however minors under the age of 18 must have parental/guardian approval for use of the app. Parents/Guardians can book journeys on their child’s behalf under their own HertsLynx account.

Please note that children are charged at the same price as adults (unless using a Savercard). Babies who are young enough to sit on the lap of an adult will not be charged.

What if you my chosen route is not possible due to high-demand?

HertsLynx will endeavour to always get you on the move when you need us. If it is not possible for our vehicle to pick you up from your chosen virtual bus stop, we will give you a choice of three alternative pick up points to choose from to ensure we can get you where you need to be.

Can I cancel my journey, and will I be charged?

You can cancel your journey with no cancellation charge up to 30 minutes before you are due to board the vehicle.

How do I contact HertsLynx Customer Support?

For all enquiries (other than bookings) please email: [email protected]