SaverCard and Intalink Connect FAQ
We understand that there are a lot of changes happening to SaverCards and Intalink Connect. We have tried to answer potential questions, but if you have any further queries, please Contact Intalink.
What changes are happening to the Hertfordshire SaverCard and Intalink Connect tickets?
Why are these changes to ticketing products and pricing taking place?
What changes are happening to children’s tickets (5-10 years old)?
What changes are happening to children aged 11-15 years old?
What changes are happening to SaverCard (16-19 years old)?
What changes are happening to the current SaverCard Plus (20-25 years old)?
Which SaverCards are being withdrawn as a result of these changes?
When will the changes be made?
Will my current SaverCard still be valid?
Do I need to apply for a new SaverCard to receive the revised discount?
How can I receive my SaverCard discounts on Intalink Connect tickets?
How will my age be verified for the correct discount?
What alternatives are available if my Adult SaverCard or Senior SaverCard is withdrawn?
Who can I contact if I have technical questions about my SaverCard?
What happens if I have already purchased Intalink Connect tickets before the changes take effect?
Will the Intalink Connect zones change?
Can I get a refund if I no longer wish to use Intalink Connect tickets?
Is the Colney7 ticket being withdrawn?
What happens to my Colney7 ticket after its withdrawal date?
Who can I contact if I have any questions about these changes?
What changes are happening to the Hertfordshire SaverCard and Intalink Connect tickets?
There are changes to the current discounts offered with when purchasing Intalink Connect, as follows:
- Children aged 5-10 years - 30% discount (no SaverCard needed)
- Children aged 11-15 - 30% discount (no SaverCard needed)
- SaverCard (16-19) - 30% discount
- SaverCard Plus (20-25) - 30% discount
- Adult SaverCard – withdrawn
- Senior SaverCard - withdrawn
The current Adult SaverCard and Senior SaverCard will be withdrawn completely, and passengers will no longer be able to use or apply for these SaverCards. Tickets already purchased before 06/09/2026 will be able to be activated and used until the ticket expires one year from purchase.
Colney 7 tickets will be withdrawn and will not be able to be purchased or used from 6th September. Tickets already purchased before 06/09/2026 will be able to be used until they expire.
The current 50% discount on adult single and return fares for SaverCard and SaverCard Plus will remain the same.
SaverCard discounts on Intalink Connect tickets will only be available online through the Intalink website or the Intalink app, and no longer on bus.
The price of Intalink Connect tickets will be increasing to:
| Ticket | Day | Week | 4 Weeks |
Intalink Connect One Zone | £7.50 | £28.50 | £105.00 |
Intalink Connect Two Zones | £9.00 | £34.00 | £126.00 |
Intalink Connect ALL Zones | £11.00 | £42.00 | £154.00 |
(One day - group of up to four people = £23).
This is the first time since the tickets were introduced in July 2024 that prices have increased.
If you have a SaverCard or SaverCard Plus, Intalink Connect Tickets will cost:
| Ticket Type | Day | Week | 4 Weeks |
| (1 Day) | (7 Days) | (28 Days) | |
| One Zone | £5.30 | £20.00 | £74.00 |
| Two Zones | £6.30 | £24.00 | £88.00 |
| All Zones | £7.70 | £29.50 | £108.00 |
Why are these changes to ticketing products and pricing taking place?
The cost of operating bus services has increased significantly. Following a review of ticket products and operating costs, the current discount offered on Intalink Connect and Colney 7 tickets is no longer financially sustainable.
The changes have been carefully considered and agreed in partnership with local bus operators.
We appreciate that this is disappointing to many bus users in Hertfordshire and we are working to ensure the changes are as minimal as possible.
What changes are happening to children’s tickets (5-10 years old)?
The current Intalink Connect discount is changing from 50% to 30%. You do not need a SaverCard to access this discount, but it will be given at the driver's discretion.
What changes are happening to children aged 11-15 years old?
The current Intalink Connect discount is changing from 50% to 30%. You do not need a SaverCard to access this discount, but it will be given at the driver's discretion.
To access 50% off adult single and return bus fares, you will still need a SaverCard.
What changes are happening to SaverCard (16-19 years old)?
The current Intalink Connect discount is changing from 50% to 30%.
The 50% discount on adult single and return tickets will be retained.
What changes are happening to the current SaverCard Plus (20-25 years old)?
The current Intalink Connect discount is changing from 50% to 30%.
SaverCard Plus will retain the 50% off discount on adult single and return fares.
Which SaverCards are being withdrawn as a result of these changes?
The current Adult SaverCard and Senior SaverCard will be withdrawn from 6th September 2026, and you will no longer be able to use the card on a bus or apply for a new card after this date.
When will the changes be made?
The changes will be made on 6th September 2026. This applies to all SaverCard products, Colney7 tickets and Intalink Connect ticket prices.
Will my current SaverCard still be valid?
Current SaverCard and SaverCard Plus holder’s cards will remain valid until your renewal date or its expiry date. However, from 6th September 2026 the prices and discounts applied to Intalink Connect tickets will change in line with the new pricing structure.
If you are an Adult and Senior SaverCards holder, you will be unable to use your SaverCard beyond the withdrawal date of 6th September 2026. If you have purchased your SaverCard (Adult and Senior) in the last six months, then you will automatically be refunded back the £20 application fee. You may dispose of your SaverCard appropriately after this point.
Do I need to apply for a new SaverCard to receive the revised discount?
No. If you already have a valid SaverCard, the correct discount will be applied automatically.
How can I receive my SaverCard discounts on Intalink Connect tickets?
In order to speed up boarding on bus and to simplify bus operator ticket machine functions discounts with a Hertfordshire SaverCard will only be available when tickets are purchased through the Intalink App or web portal. They cannot be given when tickets are purchased on-bus.
Therefore the ticket classes available for ticket purchase on-bus will be as follows:
- Adult
- Group
- Child - Age 5 to 10 (30% discount on adult price)
- Young person - Age 11 to 15 (30% discount on adult price)
How will my age be verified for the correct discount?
The discount applied will be based on the date of birth associated with your Intalink account. Alternatively, on bus sales, this will be based on drivers' discretion.
What alternatives are available if my Adult SaverCard or Senior SaverCard is withdrawn?
The current £3 National bus fare cap in England applies to single journeys only on most buses in Hertfordshire until December 2026, with it lowering to £2 from January 2027 until December 2027 and will most likely be the cheapest option for single journeys.
Some individual operators also sell ticketing products. These may be another cheaper alternative option for travelling around the county.
If you wish to contact the operator of the bus service you currently use you can find contact details for other operators who are members of the Intalink Enhanced Partnership at Partners - Intalink. You can check timetables and updates on Routes, timetables & maps - Intalink. Here you can search for a location, or the bus route number and the timetable will show the name of the operator.
Who can I contact if I have technical questions about my SaverCard?
If you are having any technical issues with your SaverCard or any issues when applying for a SaverCard would advise you to contact the Support Team that manage issues and information relating to SaverCard at [email protected] or 0300 123 4050.
For further enquiries and information about the changes to SaverCard we would advise you submit a query to Contact Intalink - Intalink.
What happens if I have already purchased Intalink Connect tickets before the changes take effect?
Tickets purchased before the implementation date will remain valid in accordance with their existing terms and conditions.
Will the Intalink Connect zones change?
No. The Intalink Connect zones are not changing. The changes only affect ticket prices and SaverCard discounts.
Can I get a refund if I no longer wish to use Intalink Connect tickets?
Refunds will continue to be handled in accordance with the current Intalink Connect terms and conditions. Refunds will be considered for tickets that have not been activated or still have remaining days of validity, but no refunds can be given for one day tickets except in exceptional circumstances. Tickets will remain available for activation for up to one year from the date of purchase.
Please contact SAM (Smart Applications Management) who manage our ticketing services using the helpline below. Please provide them with the relevant information to help with their investigation.
Customer Care line: 0300 300 0032 or email contact: [email protected]
Is the Colney7 ticket being withdrawn?
Yes, the Colney7 ticket will also be withdrawn from 6 September 2026, and you will not be able to purchase it from bus drivers.
What happens to my Colney7 ticket after its withdrawal date?
Colney7 tickets purchased before the withdrawal date on 6 September 2026 will be able to be used until they expire.
Who can I contact if I have any questions about these changes?
If you require further information on these changes or have any further enquiries/queries about the changes to SaverCard, Intalink Connect and Colney7 tickets, we advise you submit a query to Contact Intalink - Intalink.