Intalink Tickets - Terms & Conditions

General

1. Intalink tickets purchased through the Intalink app are ready for use once the transaction has successfully completed.
2. Intalink tickets purchased through the Intalink website can be collected on board a bus either onto any Intalink Card or the Hertfordshire SaverCard linked to your account.   If you buy your Intalink ticket before 5pm it will be available to collect the next day.   Tickets bought after 5pm will be available for collection in 36 hours.
3. Tickets purchased through the Intalink app or the Intalink website will remain available for activation for up to one year from the date of purchase.
4. Once activated or purchased on bus, Intalink tickets can be used during the period of validity for unlimited travel on the Intalink bus network, within the zones or area specified.
5. The Intalink bus network is provided by the following bus operators A2B Travel Group Ltd, Andrew Cyril Myall (C G Myall & Son); Arriva Kent Thameside Ltd; Arriva the Shires Ltd; Cambus Ltd (Stagecoach East); Carousel Buses Ltd; Centrebus Ltd; Galleon Travel (2009) Ltd (Central Connect); H V Richmond Ltd; Landmark Coaches Ltd; Lucketts of Watford Ltd; Metroline Travel Ltd; Red Eagle Buses Ltd; Red Rose Travel Ltd; Red Line Buses Ltd; Stephensons of Essex Ltd, Sullivan Bus & Coach Ltd; Sullivan Buses Engineering Ltd; Universitybus Ltd; and Vectare Ltd.
6. All Intalink tickets are valid on the bus services operated within Hertfordshire by the bus operators listed above for travel within the zones or area specified, unless specifically excluded.   Intalink Connect All Zone tickets are also valid for travel to the end of the route where a service operate beyond the Hertfordshire boundary.
7. Bus operators may also accept Intalink Connect All Zones tickets for travel on their services operating entirely outside of Hertfordshire.   Please check with the bus operators prior to travelling.
8. Excluded services:
   1. Service 1 (Carousel Buses Ltd) between Chesham Broadway and High Wycombe (part of route).
   2. Service 26 (A2B Travel Group Ltd) between Melbourn and Cambridge (part of route).
   3. Service 31 (A2B Travel Group Ltd) between Barley and Cambridge (whole of route).
   4. Service 74 (Grant Palmer Ltd) between Hitchin and Bedford (whole of route)
   5. Service 167 (Star Travel Services Ltd) between Ivinghoe and Leighton Buzzard (whole of route).
   6. Service 724 (Arriva the Shires Ltd) between Maple Cross and Heathrow Airport (part of route).
   7. Service 951 (Sullivan Buses Engineering Ltd) between Denham and Thorpe Park (part of route).
   8. Services operated under contract to Transport for London (TfL).
   9. HertsLynx and any other demand responsive services that require pre booking.
   10. Night bus services.
   11. Rail replacement services.
   12. Services operating to or via Central London.
   13. Services provided primarily for school children and students.
   14. Services on which the majority of seats can be reserved in advance of travel.
   15. Services that are intended to run for a period of less than six consecutive weeks.
   16. Services operated entirely for the purposes of tourism or because of the historical interest of the vehicle.
   17. Services where the fare charged has a special amenity element.
9. The ticket QR code on the app or printed ticket must be scanned, or the Intalink Card or Hertfordshire SaverCard must be presented to the card reader to validate the ticket to travel, otherwise the appropriate fare will be charged.   No refunds will be made for any additional fares paid.
10. If a discounted ticket linked to a Hertfordshire SaverCard is being used then you may be required to show the Hertfordshire SaverCard to the bus driver or authorised official.   The Hertfordshire SaverCard must be issued to you and still be valid at the time of travel.   Where tickets have been purchased through the Intalink app then the Hertfordshire SaverCard number should also match.
11. If the user of the ticket does not qualify for the discounted ticket presented then the appropriate fare will be charged.   The ticket will be cancelled.   No refunds will be made for any remaining ticket validity or additional fares paid.
12. Possession of an Intalink ticket does not confer any rights upon the holder other than those of a fare paying passenger.
13. Passengers are carried in accordance with the Conditions of Carriage of the operator(s) concerned.
14. Hertfordshire County Council will not accept any liability for the consequences arising from:
    1. Journeys that do not operate in accordance with the published timetables.
    2. The shortage of accommodation in any vehicle.
    3. Detentions, delay or non-operation of a journey for whatever reason.
    4. Failing to provide a relief vehicle.
15. This page will be updated as and when these terms and conditions may change.

Refunds

16. Refunds will be considered for Intalink ticket products that have not been activated or still have remaining days of validity.
17. No refunds can be given for one day tickets except in exceptional circumstances.
18. Claims for refunds can only be handled by the ticket retailer that the ticket was purchased from.
19. If the Intalink ticket product has not been activated (m-ticket or card) then a refund of the price paid less a £10 cancellation fee.
20. If the Intalink ticket product has been partly used then a refund of the balance between the cost of the ticket purchased and the equivalent tickets covering the period used will be given, less a £10 cancellation fee.
21. Refunds will be made via the payment method used to buy the ticket.
22. Requests for refunds will be dealt with within 28 days of receiving the request.

Replacement Tickets

23. If the mobile device or card that an Intalink ticket product is held on is lost or damaged, then the ticket can be transferred onto another device or card as long as the ticket is linked to an Intalink or operator retailer account.
24. Requests to transfer tickets can only be handled by the ticket retailer that the ticket was purchased from.
25. Only Intalink ticket products that either have not been validated or still have a remaining period of validity at the time the loss is reported can be transferred.
26. A charge of £10 will be made for a replacement Intalink Card unless it is shown to be faulty.