Launch of the Intalink Bus Passenger Charter

2 weeks ago Mon 18th Jul 2022

You spoke. We Listened!

The Intalink Enhanced Partnership has launched its first Bus Passenger Charter! A bus passenger charter made with and for bus users.

As part of the Department for Transport’s guidelines for any authority publishing a Bus Service Improvement Plan’s (BSIP) a Bus Passenger Charter was required to be created. The intention of the Charter needs to communicate what passengers can hope to expect from bus operators delivering local bus services in their area.

The Intalink Bus Passenger Charter (IBPC) sets out the commitment made between Hertfordshire County Council / bus operators and the passengers they serve to try and ensure certain standards are met for each journey.  It translates the key elements of the BSIP into standards that the passenger should expect to see when taking a bus journey.

Back at the start of the year we went out to consultation to ask you what you would expect from a Charter, following this it was drafted in collaboration with bus operators combined with the results of the consultation. The consultation helped the understanding of bus users’ priorities and what they value and want to see improved. 

Find out more about the Intalink Bus Passenger Charter and the results of the consultation.

Find out what the Bus Service Improvement Plan means for Hertfordshire bus services.