FAQs

Here are some of our most frequently asked questions, which we hope you will find helpful when planning your journey and using buses in Hertfordshire – if you have any further questions, please contact us

 

I have a problem with a ticket I bought through the Intalink app, who do I contact?

How long is my ticket valid on the Intalink App?

I cannot log into my Intalink App account, what can I do?

How do I find which bus I need to get to my destination?

What time is my bus and how do I find timetable information?

How much will my ticket cost?

What type of ticket can I buy?

My local electronic bus departure screen is not working, how can I report this?

Why does the electronic bus departures screen show real time departure information and scheduled time?

How do I report bus stop damage?

I am a young person, can I get reduced travel?

How do I renew or replace my concessionary pass?

How do I report lost property?

Can I take my dog with me on the bus?

How can I give feedback on my journey or bus driver?

I have a problem with a ticket I bought through the Intalink app. Who do I contact?

If you experience any issues with bus tickets purchased through the Intalink app you need to contact the bus operator you have purchased the tickets through. Their contact details are given below:

Operator

Contact Details

Metroline

Tel: 0208 218 8888 – 09:00 to 17:00
www.metroline.co.uk

Red Rose

Tel: 01296 747926 – 09:00 to 17:00 Monday to Friday
www.redrosetravel.com

Uno Buses

Tel: 01707 255764
09:00 to 17:00 Mondays to Thursdays, 09:00 to 16:00 Fridays
www.unobus.info

How long is my ticket valid on the Intalink App?

Once you have purchased a ticket there is no time limit before you must use it. However you must activate your ticket before boarding for your journey. Once activated the ticket is valid for seven days.­

I cannot log into my Intalink App account, what can I do?

Customers should ensure they are using the correct email address associated with their App account and/or use the Reset Password facility.

How do I find which bus I need to get to my destination?

You can search for the buses you need in plan your journey.

What time is my bus and how do I find timetable information?

The website has full timetable data for all bus services, and you can also use the journey planner to find a bus that suits your travel needs.

How much will my ticket cost?

We are not able to publicise bus operators’ fare information at this time. Therefore you need to contact the bus operator for this information.  Contact details can be found here. The prices of our multi-operator bus tickets are shown on the ticket information page.

What type of ticket can I buy?

A range of tickets are available for purchase starting with single or return tickets through to weekly, monthly or even annual tickets, depending on the bus operator. Multi-operator daily and weekly tickets such as Explorer or BusNet tickets are also available. Please refer to general ticket information or operator’s websites.

My local electronic bus departure screen is not working, how can I report this?

Hertfordshire County Council has an on-line fault reporting system for use by members of the public. You can report any type of fault on this system, and you will receive a reference number which can be used to check the progress of the repair. An email will be sent when the work has been completed.

Why does the electronic bus departures screen show real time departure information and scheduled time?

Bus services in Hertfordshire are operated by different bus companies. Some are able to provide real time information whilst others are not yet able to do so, in which case scheduled times are provided. Real time information will be shown, if available, when the service is due within 30 minutes and will be displayed by a count down (i.e. 10 mins). Services showing scheduled information will show a scheduled time (eg. 16:40).

How do I report bus stop damage?

Hertfordshire County Council has an on-line fault reporting system for use by members of the public. You can report any type of fault on this system, and you will receive a reference number which can be used to check the progress of the repair. An email will be sent when the work has been completed.

I am a young person, can I get reduced travel?

Young people aged between 11 and 19 can travel for half-price on bus services in Hertfordshire if they are a Hertfordshire resident and hold a valid SaverCard.

Young people can also obtain a 16-17 Railcard and get 50% off the price of most train journeys, or a 16-25 Railcard and get up to a third off most train fares.  Further information can be found on the Railcard website.

How do I renew or replace my concessionary pass?

If you hold the Hertfordshire Concessionary Bus Pass for older or disabled people, please contact the Concessionary Travel Team on 0300 123 4050 or email [email protected].

How do I report lost property?

Most bus and train operators have a system for dealing with lost property. If you have left something behind, please contact the operator directly. You can find the bus operator details on the bus service timetable or alternatively on our Partners page.

Can I take my dog with me on the bus?

The carriage of dogs is dependent on the bus operator’s terms and conditions of carriage, more information can be found on our Dogs and other animals page.  Guide Dogs and Assistance Dogs are permitted at all times.

How can I give feedback on my journey or bus driver?

You can contact us using our contact form.